RETURN & REFUND POLICY
We have a 15-day return policy for eligible standard merchandise, which means you have 15 days after receiving your order to request a return.
To be eligible, merchandise must be unworn, unused, unwashed, with original tags when applicable, and in the same condition in which it was received. Proof of purchase is required.
To request a return, contact us at info@diamondpiecesapparel.com. Items returned without prior authorization will not be accepted.
If your return is approved, we’ll provide instructions on how and where to return your package.
CUSTOM & PERSONALIZED ORDERS
Custom and personalized products are final sale and are not eligible for return, exchange, or refund, except when the item arrives damaged, defective, or does not match the approved order specifications.
Custom products include, but are not limited to, personalized apparel, custom shirts, names or numbers added to products, memorial items, business-branded merchandise, party favors, event products, backdrops, promotional products, and other made-to-order items.
Once a custom design, proof, personalization, or order specification has been approved by the customer and production has begun, changes, cancellations, or refunds are not available.
CANCELLATIONS
Standard merchandise orders may be canceled within 24 hours of purchase, provided fulfillment has not already begun.
Custom or personalized orders may only be canceled before design work, material preparation, or production begins. Once production has started, the order cannot be canceled.
Cancellation requests are not guaranteed and should be submitted as soon as possible to info@diamondpiecesapparel.com.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your item is damaged, defective, or you received the wrong item, contact us within 3 calendar days of delivery so we can evaluate the issue and make it right.
Photos of the item and packaging may be required to process the claim.
NON-RETURNABLE ITEMS
We cannot accept returns on:
• Custom or personalized products
• Items specifically marked Final Sale or Clearance
• Gift cards
• Items that have been worn, washed, altered, damaged after delivery, or otherwise used
Promotional discounts do not automatically make an item final sale unless the product is specifically marked Final Sale or Clearance.
RETURN SHIPPING
Customers are responsible for return shipping costs for approved standard returns due to sizing, preference, or change of mind.
If the return is the result of an error by Diamond Pieces Apparel, or the item arrives damaged, defective, or incorrect, we will work with you on the appropriate resolution and applicable shipping costs.
Original shipping charges are non-refundable, except when the return is due to an error by Diamond Pieces Apparel.
EXCHANGES
We do not process direct exchanges.
The fastest way to receive a different eligible item is to return the original item after your return is approved and place a new order for the replacement item.
Custom and personalized products are not eligible for exchanges.
REFUNDS
Once your approved return has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued automatically to your original payment method. Please allow up to 10 business days for us to process an approved refund.
Your bank or credit card provider may require additional time to post the refund to your account.
If more than 15 business days have passed since we approved your refund, please contact us at info@diamondpiecesapparel.com.
QUESTIONS
For questions regarding returns, refunds, damaged items, or cancellations, contact:
Diamond Pieces Apparel LLC
info@diamondpiecesapparel.com
